Política de privacidad

Vélde manages this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you, the customer, with a personalized shopping experience. Vélde is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or engage with us in other ways. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be associated with you or another person. Personal information does not include information that is collected anonymously or that has been de-identified such that you cannot be identified with it or it cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Information: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Information: including the items you view, add to your cart, wishlist, purchase, return, exchange, cancel, or any previous transactions.

  • Communication with Us: including the information you provide in your communication with us, such as when sending a customer service inquiry.

  • Device Information: including information about your device, browser or network connection, IP address, and other unique identifiers.

  • Usage Information: including information about how you interact with the Services, including how and when you engage with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services: including from your device when you use our products or Services or visit our websites, and by using cookies and similar technologies;

  • From Our Service Providers: including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf;

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • To Provide, Customize, and Improve the Services: We use your personal information to deliver the services, including to fulfill our agreement with you, process your payments, handle your orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges, or other transactions, create and maintain your account, manage shipping, facilitate returns and exchanges, enable product reviews, and create a tailored shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and to show you online ads for products or Services on the Services or other websites, based on items you've previously purchased or added to your cart, as well as other activities on the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register for an account, you are responsible for safeguarding your account login credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else.

  • To Communicate with You: We use your personal information to provide customer support, assist you, deliver effective services, and maintain our business relationship with you.

  • Legal Purposes: We use your personal information to comply with applicable laws or respond to valid legal requests, including requests from law enforcement or government agencies, to investigate or participate in civil discoveries, potential or actual lawsuits, or other adversarial legal proceedings, and to enforce or investigate violations of our terms or policies.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to deliver marketing services and advertise to you; We use Shopify, for example, to support personalized advertising services from third parties based on your online activities with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising purposes across various merchants and websites.

  • When you instruct us, request us to do so, or otherwise consent to sharing certain information with third parties, such as to ship your products or through your use of social media widgets or login integrations;

  • With our affiliates or within our corporate group;

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, who collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, and may be stored in countries other than where you reside to deliver and improve the Services for you. Additionally, we use certain enhanced Shopify features that contain data and information derived from your interactions with our store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information gathered from your interactions with our store, as well as with other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and any rights you may have, visit Shopify's Customer Privacy Policy.

Websites and External Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should review their privacy and security policies, as well as their terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi-public places, including information shared on third-party social media platforms, may also be viewed by other users of the Services and/or those platforms without limitations on its use by us or third parties. Our inclusion of such links does not imply endorsement of the content on those platforms or of their owners or operators, unless explicitly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be removed. As of the effective date of this Privacy Policy, it is not our knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as those terms are defined under applicable law).

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, it’s possible that information you send to us may not be secure during transmission. We recommend that you avoid using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law:

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request that we delete the personal information we hold about you.

  • Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Portability: You may have the right to request a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain exceptions and restrictions.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in our emails. If you opt-out, we may still send non-promotional emails, such as about your account or orders you have placed.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or filing a complaint with your local data protection authority. For the EEA, you can find a list of responsible supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your rights regarding personal data, you can contact us at:

📧 support@veldeofficial.com

 

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